Retail journey

Mukodi notices when you're stressed.

Anjali, 34 · marketing lead · Mumbai · running a household and an EMI calendar

Anjali's messages turn anxious for a week. Mukodi notices the tone, softens its replies, and surfaces a helpline instead of pushing a goal banner.

Marketing claimcourtroom-three-roles

The story · 4 scenes

Beginning to end.

Anjali, 34 · marketing lead · Mumbai · running a household and an EMI calendar

·Anjali's messages turn anxious for a week. Mukodi notices the tone, softens its replies, and surfaces a helpline instead of pushing a goal banner.

Scene 01 · Mukodi listens to the tone, not the words
Anjali types a few messages about money in a flatter, shorter style than usual. The sentiment classifier flags the shift — not the topic.
Scene 02 · The reply softens, the banners pause
The next answer is shorter, gentler, and does not nudge a goal target. The streak banner is hidden until the tone steadies.
Scene 03 · Surface a helpline, never a sale
When a message names a crisis, the app shows the canonical helpline panel (iCall, Vandrevala, AASRA, 112) first — and stops every other prompt until she dismisses the screen herself. The full numbers and last-verified sources live on /security.
Scene 04 · The decision is argued before it reaches her
Every Courtroom verdict that touches her in this state is double-checked — Proposer drafts, Skeptic objects, Judge weighs — and the audit row is captured in the chain.

Helpers on call

The stack · helpers + models

Helpers on call

Models invoked

Features used

Honest limits

Sentiment and crisis detection are advisory; they cannot replace a clinician. The helpline panel is always reachable from /settings → safety even if no detection has fired.
Helpline numbers are India-specific; international travellers see a fall-back card with global directories.
Tone-shift logic uses recent context only; a single message rarely triggers the soft-mode handoff.